Our Privacy Policy
Definitions
In this Privacy Policy:
“we”, “us” and “our” means Brandlore ABN 24 514 638 967.
“personal information” is as defined in the Privacy Act, and means any information or an opinion about an identified individual or an individual who can be reasonably identified from the information or opinion, whether true or not.
“Privacy Act” means the Privacy Act 1988 (Cth).
“Website” means our website located at https://www.brandlore.com.au/.
Introduction
We are committed to complying with applicable privacy laws in relation to the personal information that we may collect.
This Privacy Policy explains how and why we collect, use, hold, and disclose your personal information.
What personal information do we collect?
We collect and hold personal information in our interactions with you, for example when you contact us (e.g. by email phone, or social media) or visit our Website. We may also collect personal information directly in administering our services and as otherwise required to manage our business.
The information we collect may include your identity, contact details, your history of purchase and use of our services, and any information you share in your enquiry to us. if you are a client, we may collect additional information such as billing information.
We may collect information about how you access, use and interact with our Website, including using tools such as Google Analytics. This information might include your general geographic location, the pages you visit, and technical data such as your IP address, the type of device used to access our Website, browser type, language, and operating system.
Our purpose for collecting personal information
We only collect and process personal information that is relevant and reasonable in the circumstances. We may collect, hold and use your personal information:
to contact you, e.g. to respond to your query or message;
to provide you with our services, and to manage our relationship with you;
to operate, develop and improve our Website;
for other purposes to which you have consented; and
to comply with our legal and regulatory obligations.
If you do not provide us with your personal information, we may not be able to respond to your enquiry, communicate with you, or provide our services to you.
How do we store and hold your personal information?
We may store your personal information electronically (including in computer systems and databases managed by us or external providers) or as secure physical records. We use processes and security measures to protect personal information we hold from misuse, interference or loss, and from unauthorised access, modification or disclosure.
We will destroy or de-identify personal information once there is no longer a valid purpose to hold it, or when no longer required to be kept by law.
Who we disclose your personal information to
We may disclose your personal information to external service providers so they can provide services for us. We may also disclose your personal information to our accountants, insurers, lawyers, other professional advisers, our related entities, any third parties to whom you have directed or permitted us to disclose to, and as otherwise required or authorised by law.
Direct marketing
We will use your personal information to stay in touch with you, including offering you products and services that may interest you. This may be offered by us or third parties we think may be of interest to you.
You can opt out of these marketing communications at any time if you no longer wish to receive them from us. You can use the opt-out instructions in our communication or contact us directly to opt out.
Cookies
If you use our Website, we may store a small text file known as a ‘cookie’ on your device to store information. Cookies allow a computer to be identified, but they do not reference any specific individual. We use cookies to identify specific devices so we can collect aggregate information on visitor experiences. You may use your browser settings to refuse use of cookies.
Access and correct your personal information
You may contact us to ask for access to or request correction of the personal information we hold about you. Under certain circumstances, we may refuse access to your personal information. In this case, we will provide you with a written notice with our reasons for such refusal. We will not charge you for accessing your personal information, but we may require you to meet our reasonable costs in providing access.
We will respond to a request for access or correction of personal information in a reasonable time.
Questions, Concerns and Complaints
If you have a question, concern or complaint about how we handle your personal information, or any suspected or actual breach of the Privacy Act, please contact us.
We will seriously consider your complaint and respond within a reasonable period. We will notify you of the outcome of our investigation.
If you are unsatisfied with our handling of your complaint or concern, you may contact the Office of the Australian Information Commissioner (www.oaic.gov.au).
Contact details
If you have any questions, comments or concerns, please contact us at emma.berry@brandlore.com.au.
Changes to this policy
We may change the terms of this Privacy Policy at any time, without notice to you. Any changes will be published on our Website. Our current Privacy Policy is available on our Website.